Terms and Conditions

Effective Date: May 14, 2026
Last Updated: May 14, 2026

1. Acceptance of Terms

By accessing our website, requesting a quote, and using the services of ECOHUB LOGISTICS INC ("Company," "we," "us," "our"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you may not use our Services. Your continued use of our website and Services constitutes your acceptance of these Terms & Conditions.

2. Services Description

ECOHUB LOGISTICS INC is a car shipping broker that connects customers with licensed motor carriers to transport vehicles from a designated pickup location to a designated delivery location. We do not directly operate vehicles; we facilitate connections between customers and licensed carriers.

2.1 What We Are Not

We are a broker, not a carrier. We do not own, operate, or control the vehicles used to transport your car. Licensed motor carriers perform the actual transportation services under their own authority and insurance.

3. Quotes & Pricing

3.1 Quote Accuracy

Quotes provided by Company are estimates based on information you provide, including vehicle specifications, pickup location, delivery location, and service type. Quotes are non-binding and subject to change.

3.2 Quote Validity

All quotes are valid for 7 calendar days from the date of issuance unless otherwise specified in writing. After 7 days, market conditions, carrier availability, and fuel costs may change, and a new quote may be required.

3.3 Quote Changes

We reserve the right to revise a quote if:

You provide inaccurate or incomplete information
You modify pickup or delivery locations after quote issuance
You change the requested service type or transport method
Market conditions or fuel prices change significantly
The vehicle specifications differ from what was quoted
Pickup or delivery location accessibility changes (e.g., no access to carriers, excessive delay risks)

You will be notified of any quote changes before your order is confirmed.

3.4 Final Pricing

Final pricing will be confirmed in writing before your shipment is scheduled. The final price may differ from the initial quote due to factors beyond our control, including but not limited to carrier surcharges, fuel adjustments, and accessibility issues discovered at pickup.

3.5 Additional Costs

You acknowledge and agree that additional costs may apply for:

Expedited or time-sensitive deliveries
Vehicle modifications or special requirements
Pickup or delivery at locations with restricted access
Changes made by you after shipment has begun
Storage or holdover charges due to carrier delays

4. Booking & Cancellation

4.1 Booking Process

To book a shipment:

Submit a shipping request with accurate vehicle and location information
Receive a quote from Company
Accept the quote and confirm booking details
Receive order confirmation

A shipment is not considered confirmed until you receive written confirmation from Company.

4.2 Cancellation by Customer

Before Carrier Pickup: You may cancel your order up to 24 hours before the scheduled pickup date without penalty. Cancellation requests must be submitted in writing via email.
After Carrier Assignment: If a carrier has been assigned and pickup is imminent (within 24 hours), a cancellation fee of 50% of the quoted price applies.
After Pickup Has Begun: Cancellations are not permitted once the vehicle is in the carrier's possession. The full quoted price remains due.

4.3 Modification of Orders

Changes to pickup/delivery dates, locations, or vehicle information may be permitted but are subject to:

Availability of carriers
Revised pricing (may be higher or lower)
A modification fee of $50 per change request
Changes cannot be made once the carrier is in transit to pickup

All modification requests must be submitted in writing.

5. Customer Responsibilities & Obligations

6.1 Accurate Information

You agree to provide accurate, complete, and truthful information including:

Correct pickup and delivery addresses
Accurate vehicle year, make, model, and VIN
Correct vehicle condition and any mechanical issues
Accurate contact information
Any special instructions or access requirements

Failure to provide accurate information may result in quote changes, shipment delays, cancellation fees, or additional charges.

6.2 Vehicle Condition

You acknowledge that the vehicle's condition upon pickup should match the description provided. Company and the carrier are not responsible for pre-existing damage, mechanical issues, or conditions not disclosed at the time of booking.

6.3 Vehicle Inspection

You are responsible for:

Inspecting your vehicle before pickup
Taking photos/video of the vehicle's condition (recommended)
Documenting any existing damage
Providing documentation to the carrier at pickup

6.4 Accessibility & Access

You are responsible for ensuring that:

The pickup location is accessible to standard tractor-trailers
Keys or access codes are available at pickup
The vehicle is legally parked and accessible
Any special access instructions are communicated clearly

If the pickup location is inaccessible or the vehicle cannot be accessed, you may be charged a rescheduling fee or the order may be cancelled with appropriate charges.

6.5 Personal Items

You agree not to leave personal items, valuables, or cargo in the vehicle. Company and the carrier assume no responsibility for items left in the vehicle.

6. Limitations of Liability & Disclaimer

7.1 Broker Liability Limits

Company acts as a broker and does not operate vehicles. Company is not liable for:

Damage to your vehicle during transport
Loss or theft of the vehicle or contents
Delays in delivery
Injury or property damage caused by the carrier
Mechanical issues that arise during transport
Road hazards, accidents, or natural disasters
Carrier negligence or misconduct

All liability rests with the licensed motor carrier transporting your vehicle. The carrier is responsible for their own insurance, which covers damage claims.

7.2 Limitation on Our Liability

Company's liability is strictly limited to the fees paid for brokerage services. In no event shall Company be liable for:

Indirect, incidental, special, consequential, or punitive damages
Loss of use, loss of profits, or business interruption
Emotional distress or reputational harm
Claims exceeding the brokerage fee paid

7.3 Carrier Insurance Responsibility

The licensed motor carrier operating your shipment maintains insurance coverage for vehicle damage during transport. You may file damage claims directly with the carrier or their insurance provider. Company does not provide or guarantee carrier insurance coverage.

7.4 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING:

THE CONDITION OF SERVICES
THE DELIVERY DATE OR TIMING
THE SAFETY OF YOUR VEHICLE DURING TRANSPORT
THE FITNESS OF CARRIERS FOR PARTICULAR PURPOSES
ANY REPRESENTATIONS MADE BY CARRIERS

Services are provided on an "AS-IS" basis.

7. Pickup & Delivery

8.1 Scheduled Dates

Company and the carrier will make reasonable efforts to meet scheduled pickup and delivery dates. However, delivery dates are not guaranteed. Delays may occur due to:

Traffic, weather, or road conditions
Mechanical issues with the carrier's vehicle
Carrier schedule changes
Vehicle accessibility issues
Unforeseen circumstances beyond our control

8.2 Pickup Appointment

The carrier will contact you 24-48 hours before the scheduled pickup date to confirm the appointment. You are responsible for ensuring the vehicle is accessible and keys are available at the scheduled time.

8.3 Delivery Appointment

You will be contacted by the carrier before delivery to arrange a convenient time. If you are not available, the carrier may:

Hold the vehicle at a nearby location (storage fees may apply)
Reschedule delivery to a mutually agreed date
Cancel the delivery (with appropriate charges)

8.4 Unloading Responsibilities

Upon delivery:

You are responsible for unloading the vehicle or arranging for it
You must inspect the vehicle immediately upon delivery
You must sign the bill of lading and note any damage
You must report damage claims within the carrier's specified timeframe (typically 24-48 hours)

8. Damage Claims

9.1 Reporting Damage

If damage occurs during transport, you must:

Document the damage with photos/video
Report the damage to the carrier in writing within 24 hours of delivery
Preserve the vehicle and evidence for inspection
Provide all relevant documentation (quotes, original condition photos, etc.)

Failure to report damage within 24 hours may result in claims being denied.

9.2 Claims Process

Damage claims are the responsibility of the carrier and their insurance. Company acts only as a facilitator and does not process or pay damage claims. You must file claims directly with the carrier or their insurance provider.

9.3 Company's Role

Company's role is limited to providing carrier contact information and facilitating communication. Company does not investigate, adjudicate, or pay damage claims.

9. Dispute Resolution

10.1 Informal Resolution

Before initiating formal legal action, you agree to contact Company and attempt to resolve disputes informally through negotiation. Contact us at info@ecohublogistics.com with details of your dispute.

10.2 Binding Arbitration

You and Company agree that any dispute arising out of or relating to these Terms & Conditions, our Services, or your shipment shall be resolved by binding arbitration rather than litigation.

Arbitration Process:

Claims will be arbitrated by a single arbitrator under the rules of American Arbitration Association
Arbitration will take place in Orange County, Florida
Each party bears its own attorney's fees and costs
The arbitrator's decision is final and binding
Arbitration is confidential

Exceptions to Arbitration:

Small claims court actions (if the claim is within that court's jurisdiction)
Injunctive relief to prevent infringement of intellectual property rights
Claims by Company for collection of amounts owed

10.3 Class Action Waiver

You agree that arbitration shall be conducted on an individual basis only. You waive any right to participate in class action arbitration or litigation against Company.

10.4 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. The state and federal courts located in Orange County, Florida shall have exclusive jurisdiction over any disputes not subject to arbitration.

10. Prohibited Uses

You agree not to use our Services or website for any unlawful purpose or in any way that violates these Terms & Conditions. Specifically, you agree not to:

Transport stolen vehicles or vehicles with legal claims
Conceal vehicle condition, accident history, or mechanical issues
Provide false or fraudulent information
Attempt to defraud Company or carriers
Use the Services for money laundering or illegal activities
Harass, abuse, or threaten Company staff or carriers
Attempt to circumvent our policies or systems
Use automated tools to scrape our website or collect data

Violations may result in termination of service and referral to law enforcement.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Company or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or transmit this content without written permission.

12. Limitation on Scope of Service

Company's Services are limited to providing quotes and facilitating connections between customers and licensed motor carriers. Company:

Does not guarantee carrier availability
Does not guarantee specific delivery dates
Does not operate vehicles or transport your vehicle
Does not provide vehicle insurance or coverage
Does not provide vehicle storage (except as arranged with the carrier)

13. Indemnification

You agree to indemnify, defend, and hold harmless Company from any claims, damages, losses, or expenses (including attorney's fees) arising from:

Your use of our Services or website
Your breach of these Terms & Conditions
Information you provide that is inaccurate or false
Your violation of any law or third-party rights
Disputes between you and the carrier

14. Termination of Service

Company reserves the right to refuse service or terminate your access to our website and Services at any time, for any reason, including:

Violation of these Terms & Conditions
Fraudulent or unlawful activity
Abuse of our staff or services
Non-payment of charges
Requests that Company cannot safely or legally fulfill

Termination is effective immediately upon notice.

15. Third-Party Links & Services

Our website may contain links to third-party websites and services. Company is not responsible for the content, accuracy, or practices of third-party websites. Your use of third-party services is governed by their terms and privacy policies.

16. Modifications to Terms & Conditions

Company reserves the right to modify these Terms & Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our Services constitutes acceptance of the modified terms. We encourage you to review these Terms & Conditions periodically for updates.

17. Entire Agreement

These Terms & Conditions, along with our Privacy Policy, constitute the entire agreement between you and Company regarding your use of our Services and supersede all prior negotiations, agreements, and understandings.

18. Severability

If any provision of these Terms & Conditions is found to be unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

19. Contact Information

For questions about these Terms & Conditions or to report violations, please contact:

ECOHUB LOGISTICS INC
Email: info@ecohublogistics.com
Phone: (650) 999-9660
Mailing Address: 1142 John Young Pkwy Orlando, FL 32808