Privacy Policy

Effective Date: May 14, 2026
Last Updated: May 14, 2026

1. Introduction

This Privacy Policy explains how ECOHUB LOGISTICS INC ("we," "us," "our," or "Company") collects, uses, discloses, and safeguards your information when you visit our website and use our car shipping services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

When you request a shipping quote or use our Services, we collect:

Contact Information: Full name, email address, phone number
Shipping Details: Pickup location, delivery location, vehicle year, make, model, available transport date
Technical Data: IP address associated with your submission

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

Device Information: Device type, operating system, browser type, screen resolution
Location Information: Country, state, city, region (derived from IP address)
Network Information: IP address, Internet Service Provider (ISP)
Usage Data: Pages visited, URL of pages, time spent on pages, referral source

This information is collected through:

Cookies: Small files stored on your device to recognize you and remember preferences
Tracking Pixels: Small images embedded in our website to track visitor activity
Third-Party Analytics: Google Analytics and GA4 to understand user behavior and website performance

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: Processing your shipping quote requests and providing our Services
Communication: Responding to inquiries, sending quote confirmations, and providing customer support
Marketing & Outreach: Sending promotional emails and marketing communications (via Resend email service)
Analytics: Analyzing website usage, improving our Services, and optimizing user experience
Business Operations: Internal record-keeping, fraud prevention, and legal compliance
Compliance: Meeting legal and regulatory requirements

4. Data Retention

We retain your personal information for 10 years from the date of collection, or as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with applicable law.

Shipping quotes and related communications are retained for 10 years for dispute resolution, regulatory compliance, and business records.
Website analytics data is typically retained for shorter periods as determined by Google Analytics retention settings.

5. Information Sharing & Disclosure

We do not sell your personal information. However, we share information with trusted third parties for the purposes described below:

5.1 Service Providers

Resend (Email Service Provider): We share your email address and name with Resend to send you transactional and marketing emails. Resend acts as our data processor and is contractually bound to protect your data.
Google Analytics/GA4: We share non-personally identifiable usage data (pages visited, device type, general location) with Google to analyze website performance. Google Analytics does not receive your name, email, or phone number.
Cloud Storage (Google Sheets, Airtable): We store quote records including name, email, phone, shipping details, and status information in secure cloud platforms for internal business operations and customer relationship management.

5.2 Legal Obligations

We may disclose your information if required by law, court order, subpoena, or government request, or if we believe in good faith that disclosure is necessary to:

Comply with applicable laws and regulations
Enforce our Terms & Conditions
Protect the rights, privacy, safety, or property of our Company, you, or others
Prevent fraud or respond to claims of illegal activity

5.3 Business Transfers

If our Company is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.

6. Your Rights & Choices

Depending on your state of residence, you may have the following rights:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

6.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., information needed for legal compliance or service fulfillment).

6.3 Right to Opt-Out of Marketing

You can opt out of receiving marketing emails by:

Clicking the "unsubscribe" link in any marketing email
Emailing us at info@ecohublogistics.com
Using the opt-out tools in your account (if applicable)

6.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will not be denied goods or services, charged different prices, or receive different treatment based on your privacy choices.

6.5 California Consumer Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sharing of your personal information. Similar rights apply to residents of Virginia, Colorado, Connecticut, and Utah.

6.6 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: info@ecohublogistics.com
Mailing Address: 1142 John Young Pkwy Orlando, FL 32808

We will respond to your request within 45 days. We may request verification of your identity before processing your request.

7. Cookies & Tracking Technologies

7.1 Cookies

We use cookies to:

Remember your preferences and settings
Understand how you use our website
Improve your browsing experience
Support analytics and marketing efforts

7.2 Tracking Pixels

We use tracking pixels (small, invisible images) to:

Track page visits and user behavior
Measure the effectiveness of marketing campaigns
Understand which content is most valuable to visitors

7.3 Managing Cookies & Tracking

Most browsers allow you to control cookies through browser settings. You can choose to:

Accept all cookies
Reject all cookies
Be notified when cookies are being set

Disabling cookies may affect the functionality of our website.

8. Third-Party Links & Services

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and Services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services before providing your information.

9. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Security Measures Include:

Secure data storage in encrypted formats where applicable
Restricted access to personal information on a need-to-know basis
Regular monitoring for security vulnerabilities
Compliance with industry standards for data protection

10. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly. If you believe a child has provided us with information, please contact us immediately.

11. State-Specific Privacy Rights

In addition to the rights outlined above, residents of certain states have additional privacy rights:

California (CCPA)

Right to know what personal information is collected, used, shared, or sold
Right to request deletion of personal information
Right to opt out of the sale or sharing of personal information
Right to correct inaccurate personal information

Virginia (VCCPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA)

Similar rights to access, delete, and correct personal information
Right to opt out of processing for targeted advertising and sales
Right to opt out of automated decision-making

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

ECOHUB LOGISTICS INC
Email: info@ecohublogistics.com
Mailing Address: 1142 John Young Pkwy Orlando, FL 32808
Phone: (650) 999-9660

For California residents, you may also contact the California Attorney General:
California Attorney General
1300 I Street
Sacramento, CA 95814

Acknowledgment: This Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCCPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), and other applicable state and federal privacy laws.